OhMD

OhMD helps busy NextGen Healthcare practices use text messaging to reach patients in a way that eliminates phone tag, generates revenue, and improves care.

Become the hero for your practice! With OhMD, use your existing practice phone number to send and receive texts with no app download required for your patients.

Put an end to hours wasted playing phone tag and leaving voicemail. Relieve the burden of high phone call volume and short staffing. Patients will love your new truly simple communication tools, meeting them where they are, with technology they already use.

Over 50,000 healthcare providers across all specialties and organization sizes choose to streamline patient conversations with OhMD. With a near perfect rating on G2 Crowd and the App Store, it is the patient communication platform practices nationwide choose for patient connection.

Some of the benefits OhMD users have seen:

• Thousands of dollars in added revenue
• Hours saved per staff member per day that used to be spent playing phone tag
• Decreases in appointment no-shows
• Patient referral wait times slashed
• Increases in patient self-pay collection
• Practice growth by converting more website visitors to patients through webchat engagement
• Improved patient experience driving patient retention and positive online reviews

How it works with NextGen Healthcare:

1. Creating or updating a patient in NextGen (Enterprise and Office) automatically adds/edits that patient in OhMD
2. Search for any patient by name/MRN to start a chat or continue one, directly in OhMD
3. In a click, push conversations or the entire chat record from OhMD back into the patient’s record in NextGen (Enterprise only, PDF download available for Office) for easy record keeping

Features that you and your patients will love:

• Messaging & Automation
• HIPAA compliant two-way text message conversations with no app to download
• Maintain patient demographics and create Docs from conversations automatically through bi-directional integration with NextGen (Enterprise)
• Secure colleague and team communication
• One-to-many broadcast messaging for recalls, appointment reminders and more
• Automated communication workflows like appointment scheduling, parking lot check-in, referrals, prescription refills and more
• Automated patient referral capture and conversion to booked appointments
• Secure live website chat for driving patient acquisition from your website
• Auto-responses for off-hours
• Send and receive PDFs and images

Voice, Video & Forms

• Virtual call center — plug OhMD into your phone system giving patients options to route calls to text — keep your staff focused on patient care not on phone tag
• Live outbound voice calling directly from your web dashboard
• Voicemail recording and transcription for seamless documentation and follow up
• Telehealth one tap video visits launched from a text message with no portal to log into
• Electronic forms and surveys
• Send review request via text to your Google, Facebook, Healthgrades or other review sites