Keona Health

CareDesk by Keona Health is the premier healthcare CRM that elevates care delivery. It streamlines multichannel patient interactions, integrating with call centers and EHR systems to improve the patient experience. Robust admin tools enable organizations to design patient journeys, orchestrate care coordination, track key performance metrics, and ensure both security and scalability. By automating call center services and optimizing staff efficiency, CareDesk lowers call volume, boosts patient satisfaction, and increases revenue. Break free from call center complexity to deliver efficient and compassionate care.

“Never, in all my days, have I heard of agents being trained and taking calls without error in 2 days of being hired. That’s what happened to us within 2 weeks of going live.”

- Jordan Sappington, Director of Patient Information Services

Key Benefits

Operational Excellence
 - Unify all patient interactions in a single platform
 - Track comprehensive metrics across the patient journey
 - Improve staff efficiency with integrated workflows
 - Reduce training time with intuitive interfaces
 - Enable data-driven decisions with holistic reporting
 - Revenue Generation & Cost Reduction

Reduce operational costs through improved first contact resolution
 - Convert more callers on first contact
 - Transform your call center from a cost center to a revenue driver
 - Enhance patient retention and organic referrals
 - Minimize missed revenue opportunities through streamlined workflows

Clinical Quality & Safety
 - Embed AI-powered safety protocols into every interaction
 - Enable non-clinical staff to handle calls confidently with guided workflows
 - Reduce nursing burden through smart triage protocols
 - Minimize risk with comprehensive documentation
 - Ensure consistent care delivery across all touchpoints

Feature Highlights

Smart Integration Hub
 - Seamless integration with EHR systems
 - Unified view of patient records
 - Real-time access to provider preferences
 - Automated clinical alerts and safety protocols

AI-Powered Workflow Engine
 - Intelligent call routing and prioritization
 - Step-by-step guided interactions
 - Automated documentation and follow-up
 - Custom workflow creation tools

Comprehensive Analytics Suite
 - Real-time performance dashboards
 - Custom report generation
 - Trend analysis and forecasting
 - ROI tracking and measurement

Clinical Safety Framework
 - Smart symptom triage
 - Risk assessment protocols
 - Clinical decision support
 - Automated safety alerts

Staff Empowerment Tools
 - Role-based access control
 - Customizable training modules
 - Performance tracking
 - Best practice libraries

Impact Metrics
 - Increase first contact resolution by up to 40%
 - Reduce call handling time by 25%
 - Improve patient satisfaction scores by 35%
 - Lower training expense by 70%
 - Boost new patient conversion rates by 30%

Why Choose CareDesk

CareDesk stands apart from healthcare CRM’s through its unique combination Patient 360, Practice 360, and Provider 360. A single, unified platform for all patient interactions, CareDesk enables healthcare organizations to deliver exceptional patient experiences while driving measurable business results. Keona's Patient Service Maturity Model guides you from foundational consistency to automation and omnichannel support. Supported by insights from 5,000+ providers, this framework empowers your team to deliver high-quality care while unifying driving efficiency and growth.

Whether you're looking to increase revenue, improve patient safety, or enhance operational efficiency, CareDesk provides the tools and insights needed to transform your call center into a strategic asset.