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Our approach to AI-supported healthcare IT solutions

AI is changing the world, and healthcare, as we know it. It has great potential for many benefits. At NextGen Healthcare we're embracing AI, and believe in taking a responsible and thoughtful approach. With leading innovation, we’re committed to utilize all available technologies to propel our vision of Better Healthcare Outcomes for All.

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SOLUTION
AI Powers Better Healthcare

Mobile technology coupled with the power of AI is improving engagement between physicians and patients, and making the experience better for both.


NextGen® Ambient Assist automatically transforms doctor-patient conversations into structured SOAP notes—saving providers up to 2 hours per day—and with suggestions for ICD10 coding, medications, lab orders, and configurable charge capture workflow. All with a simple finger tap.


How can AI help power your practice, and the care you provide?

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OUR PRINCIPLES ON AI
A principled approach to stay ahead
Our approach is 'always a human in the middle, not a replacement.'
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Maintain data safety
The safety of health and payment data remains at the forefront of our solution development. Bringing the power of tools that can learn from data provided to it while ensuring its safety is our top priority.
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Be deliberate in AI use
With such high potential, it is paramount that AI use be managed deliberately and with care, ensuring all uses follow best practices. This is crucial to our ethical approach to using this powerful technology.
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Benefit the healthcare frontline
With healthcare worker shortages affecting practices all over, our goal is to provide current and future workers with the innovative tools to make their jobs better, and provide better healthcare.
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Navigate inherent bias
AI algorithms are largely products of the datasets that inform them. These can develop natural biases without deliberate human curation. We ensure our uses of AI solutions work to benefit every community and group.
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Bolster all healthcare workers
Healthcare means nothing without the people that provide it. Our approach is 'always a human in the middle, not a replacement.' We aim to empower physicians to reduce routine clerical work to empower physicians and care team members to focus on higher-value priorities and provide better patient care.
AI in Ambulatory Health
Where we are now and how we got here
Artificial intelligence and healthcare are far from strangers. The industry has used early forms of AI, such as speech-to-text and predictive analysis, for years. Generative AI (ChatGPT, Gemini, Anthropic Claude, etc.) breakthroughs and the growing need for automation are only some of the next steps in this relationship. NextGen Healthcare has always sought to utilize cutting-edge technology to bring the new tools providers need to enable better care, and this next wave of progress for health IT is no different.
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Automation in Healthcare IT

Where AI and healthcare meet

Voice as an Interface
Using language learning models and combination of technologies privately trained on our own structured data, we are delivering the capability to radically reduce provider workload in documentation. Ambient listening takes the natural patient-provider conversation and translates it into a structured SOAP note in seconds. We suggest lab, radiology, and medication orders as well as potential billing codes. This dramatically changes the relationship with the EMR from content creator to content reviewer saving lots of time and interaction.

 

Eventually, this will evolve into a health IT interface entirely controlled by voice, where “the new UI is no UI.”

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Rules-Based Systems
These are more advanced systems based on if-then rules that further automate routine, monotonous tasks and lessen input required by staff. This can manifest in workflow and claims processing automation. NextGen® Charge Review Rules Engine is a developing example of this.
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Diagnosis & Documentation Analytics
This is where task automation and generative AI meet. Think of diagnosis automation as crowd-sourcing existing diagnostic work to cover any blind spots an individual might miss . This technology isn’t replacing your expertise; just giving you access to the expertise of countless others.
Administration Automation
Plenty of routine tasks are primed for automation through AI. As the tech develops, tasks such as claims processing, appointment scheduling, and data entry can be better integrated into workflows.
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An EMR with digital patient intake forms makes the patient experience more seamless.
Patient Summary
Using a GPT model that has been trained by our data by specialty, we give providers a quick way to understand what is happening with a patient since their last visit. We have pre-built questions or you can query the chart directly as well. 
Image Interpretation
Providers are now able to receive an electronic second opinion when reviewing images including x-ray, MRIs, ultrasounds, etc. While this AI does not replace clinical expertise it allows a provider to receive a faster 'second set of eyes' to give reassurance to original clinical reviews and diagnosis.  
Increase revenue and improve care results with proper billing practices.
RCM Automation
Our AI enabled RCM capability automatically reads scanned documents and faxes and eliminates time-consuming workflows that can be done faster through automation versus more antiquated technologies such as RPA, robotic process automation.
Security

We take security seriously—from authentication to protect data, to private AI models so data is never open. No client data is used to train AI models. We follow secure SDLC product development practices and perform AI risk reviews for third-party AI models. We comply with Health Insurance Portability and Accountability Act (HIPAA) regulations. Our healthcare data is only stored inside the United States using regional services that restrict cross-border data movement. We undergo annual SOC 2 Type II and SOC 3 audits covering trust the service principles of security, availability, confidentiality, and privacy—all conducted by an independent AICPA CPA firm. Learn more about our commitment to security on our trust page.

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Most Recent Blog Posts
About Artificial Intelligence from NextGen
Ambient Assist transform healthcare workflows by automating documentation
Artificial Intelligence (AI)
What Are AI Scribes Used for in Healthcare? Everything You Need to Know
Learn how AI scribes like NextGen® Ambient Assist transform healthcare workflows by automating documentation, improving accuracy, and giving providers more time to focus on patient care.
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Artificial Intelligence (AI)
How Artificial Intelligence is Combatting Physician Burnout, Keeping Communities Healthy
Explore the role of AI in reducing physician burnout by automating workflow and improving the patient experience before, during, and after visits.
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Artificial Intelligence (AI)
2024 Ambulatory Care Trends: AI, Independence, Privacy
Explore the future of ambulatory care with 2024's top trends: bigger AI technology, a push for independence, and new privacy regulations.
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AI News
Recent Articles about AI


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For ENT practice, ambient listening tech expected to boost efficiency and reduce scribes

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1/28/2025

Beyond the Hype: Are AI Scribes the Next Big Thing for Doctors?

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1/21/2025

Being Selective and Prudent with AI Could Make 2025 NextGen’s Best

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Articles about AI



A COMMITMENT TO BETTER
Our approach to AI-supported healthcare IT solutions
AI has a powerful and intrinsic value to increasing the ease, accessibility, and productivity of healthcare. NextGen Healthcare has used some form of artificial intelligence to enhance our software solutions for as long as it has been available. And, while a valuable tool to propel efficiency, it cannot replace the “care” in healthcare. Our goal is to utilize AI technology to improve the provider experience and, working in partnership with our valued clients, to enable better health outcomes for all.
People are loving NextGen Healthcare
Hear what our clients have to say about the effects of our automation solutions
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"I've been practicing now for over 25 years. And when I see a patient, I can't tell you how important it is for me to be able to see body language. When I'm using NextGen® Mobile, I'm able to concentrate on those nonverbal cues that otherwise I would completely miss if I were typing away madly into the computer."
Brian Heimer, MD
Medical Director, Digital and Virtual Health
American Health Network, Optum
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“One of the biggest improvements we’ve seen over the past seven years is not only the automation of many processes but also having access to real-time data. This helps our staff make the most appropriate clinical decisions on behalf of the client."
Joey Zepeda
Director of Operations
Arizona Youth & Family Services
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“Our providers no longer spend time after hours to finish charts. We’ve seen an increase in visits and quicker month-end closing. It’s not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made."
Ryan Geiler
Advanced Clinical Applications and Analytics Coordinator
Community Medical Center
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NextGen Healthcare supports rigorous industry and regulatory standards so that our clients can successfully participate in various quality reporting and incentive programs.