Patient engagement
Our integrated patient engagement solutions and services enable you to better reach and engage patients. Build loyalty and increase new patient visits with our automated reminders, easy automatic payment options, and more. Learn our best practices on how to not only increase patient satisfaction for your current patients, but also to appeal to future patients.
fact
37%
of patients avoided a physician due to a negative online review
fact
68%
of patients prefer scheduling appointments and requesting refills, on their own, online
fact
60%
more patient and physician engagement can occur with apps and an online portal
Features that let you focus on what matters most
More patient visits
Use automated outreach via text, phone, and email to remind patients of their balances and appointments, and to bring in their referral paperwork. Or even use it to wish them a happy birthday.
Patient cohort management
Stratify patients based on their risk using population analytics to conduct outreach efforts and promote patient access for better outcomes.
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Reduced data entry for staff
Avoid human data entry error and refocus staff on higher-value tasks. Seamlessly check in patients before their appointment, streamlining their visit.
Best practices for patient engagement
Launch multilayered patient messaging and communication strategies to better your brand and improve patient loyalty.
Benefit highlights
True partnership
We closely partner with you to help you more simply navigate the complexities of today's changing healthcare landscape, and focus more on providing patient care.
Value-based success
The automation of actionable items, prevalidation, and population management help you participate in ACOs and PCMHs, and manage chronically ill patients.
Accurate revenue realization
Our financial solutions help you predictably succeed in all required quality and payer reporting programs, grants, and funding with contract management.
Enhanced interoperability
Our EHR solutions enable and ease data exchange between patients and providers, payers, health registries, and other organizations.
Improved payer contracts
You can proactively manage your payer contracts, while utilizing risk stratification to optimize outcomes.
Read our "The impact of patient financial satisfaction on the independent medical practice" white paper
Healthcare providers must work harder to accommodate the wants and needs of these newly "consumerized" patients. In addition to expecting high quality care, consumers of healthcare want to do business with a medical practice that respects their preferences.