The efficiency edge you need is here. Embrace our new integrated digital solutions for patient self-scheduling and intake with Luma Health. Reduce phone volume, patient wait times, and staff fatigue with highly configurable, real-time solutions that increase patient satisfaction and practice success.

Watch Demo

NextGen®️ Closed Loop™️ Patient & Practice Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access, to intake, to the visit, to care coordination, and ongoing health management NextGen Healthcare provides innovations for healthier communities.

Access / Discovery

Online visibility and reputation management
Self-scheduling
IVR, chat bot, call deflection
Appointment reminders
Recall
Automated wait-list

Watch Client Testimonial

Intake / Pre-visit

Secure text messaging
Pre-appointment Intake
Digital document and information upload
Cost and payment transparency
Broadcast messaging

Watch Client Testimonial

Visit / Live and Virtual

Virtual visits
Ambient listening (AI-generated SOAP notes)
Direct-to-desktop
Mobile
ePrescribing

Watch Client Testimonial

Care Coordination / Post-visit

Automated messaging
Patient surveys
Referrals
Medication refill
Population health analytics

Watch Client Testimonial

Health Management / Ongoing

Remote patient monitoring
Automated e-statements and electronic bill pay options
Patient portal (payments, education, results, etc.)

Watch Client Testimonial

Revenue

Integrity

Closed Loop
Experience

Access

Intake

Visit

Care

Management

Explore the benefits

How can NextGen Patient Experience help your practice?

See how you can benefit.

Annual patient volume

100,000

Average reimbursement per encounter

$ 100

$ 5,000

Collection rate

10 %

100 %

Additional reimbursement per year

Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Upgrade Your Patient Experience

Advantages of ONE system

Patient Scheduling

Add convenience, save time, and fill schedules with a patient self-scheduling solution. There’s a better way for both practice staff and patients. NextGen Self-Scheduling makes all the difference in mutual satisfaction.

Learn More

Patient Intake

Mobile patient intake is here! NextGen Engage is the seamless experience patients have been asking for. Patients can fill out forms from their own phones, and clinical information from forms flows into the EHR with IMH.

Learn More

Patient Payment

With NextGen Pay, staff can process and manage patient payments with NextGen Enterprise PM without disrupting workflow. Eliminate the manual process of entering payments into a batch in the practice management system so staff can focus on the reconciliation of accounts. Send fewer statements and spend less time following up with patients to collect. Better for patients, and better for staff.

Learn More

Patient intake, man looking at phone to schedule appointment

Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.
Learn More
Patients can easily sign-up on a waitlist to get an appointment sooner. The Smart Waitlist for NextGen Self-Scheduling automatically notifies patients when there’s an appointment time available. (This is an add-on module.)
Learn More
Interactive notifications inform patients when they've been referred to your practice. Automatic notifications also allow patients to book an appointment and provide real-time confirmation. This add-on module is a significant time-saver for your staff that also keeps providers in the loop at every step.
Learn More
Send reminders in more than 20 languages enabled by Luma’s AI and Natural Language Processing (NLP) that can understand conversational responses. Patients can directly confirm and cancel appointments from reminders.
Learn More
Allow your patients to interactively chat with staff and provide documents. Your care team can also send broadcast messaging to patient populations.
Learn More
Save time collecting United States Core Data for Interoperability (USCDI), demographics intake, administrative forms, and PDF clinical forms. Unlimited messaging helps coordinate contactless patient intake.
Learn More

Benefits of our online self-scheduling and intake solutions

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.

Improve patient convenience

Give patients the power to more conveniently schedule with your practice using text and web-based scheduling.

Lower phone volume

Let patients schedule their appointments 24/7 to reduce front-desk call volume and free up time to focus on more essential tasks.

Create a convenient intake experience

Automate your pre-visit workflow and eliminate the hassle of collecting information from patients in the waiting room.

Send reminders with a purpose

Before an appointment, patients receive reminders to confirm or cancel. After confirming, they receive forms tailored to their visit. If they cancel, it’s automatically removed from the schedule.

Improve your pre-visit workflow

Patient responses are sent to NextGen Enterprise EHR & PM automatically. Health information is captured without burdening an already stretched staff.

Simplify Your Patient Intake with Superior Care

NextGen®️ Closed Loop™️ Patient & Practice Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access, to intake, to the visit, to care coordination, and ongoing health management NextGen Healthcare provides innovations for healthier communities.

How can NextGen Patient Experience help your practice?

Upgrade Your Patient Experience

Advantages of ONE system