A man happily discussing success over a meeting in front of his laptop

Training Simulations

Access training simulations that demonstrate how to use the Success Community. Make sure you have your speakers or headphones on.

Success Community Resource Hub


Overview

 
Video: Logging On for the First Time (4:02)
Video: Updating Your Settings & Profile (3:34)
Video: Using the Global Search (3:23)
Video: Registering for NCP Certification (1:00)

My Account

 
Functionality only available to Main Client Community users.
Video: Resetting a User Password (0:50)
Video: Updating a Success Community User (1:11)
Video: Adding a Success Community User (1:19)
 
Not applicable to NextGen Office users. Success Community access is automatically created for all users with an active MediTouch user ID.
Video: Deactivating a Success Community User (0:57)

Knowledge

 
Video: Searching for Knowledge Articles (2:18)




Cases


Video: Creating a Case (2:24)
Video: Creating a Case for a Child Account (1:36)
Video: Viewing and Updating Case Information (2:32)
Video: Accepting a Case Resolution (2:26)
Video: Closing a Case (1:40)

Known Issues


Video: Searching the Known Issues (2:18)
Video: Linking to a Known Issue (1:41)

Change Requests


Video: Managing Change Requests (3:15)

Mobile Community


Video: Navigating the Mobile Community (5:25)








Services


Video: Registering for Services (3:01)
Video: Attending Services (0:58)
Video: Canceling a Services Registration (1:41)

Ideas


Video: Searching for and Voting on Ideas (3:55)
Video: Posting an Idea (3:40)
Video: Tracking an Idea (3:11)

Chatter


Video: Posting a New Chatter Question (1:11)
Video: Searching Chatter (1:45)
Video: Answering, Bookmarking & Liking a Chatter Post (1:48)

Assets


Video: Viewing Assets (3:05)
Video: Viewing your Assets Tab (3:14)