The site navigation utilizes keyboard functionality using the arrow keys, enter, escape, and spacebar commands. Arrow keys can navigate between previous/next items and also move down into a nested menu. Enter will open a nested menu and escape will close the current menu. Spacebar will open the current menu.
Patient Engagement
Patients Open Up About Their Portal Needs
NextGen Healthcare UX Researcher, Norene Kelly, Ph.D., comments on interviews and a survey that reveal what is essential to patients who use the portal. The outcomes of this research can help you refine your patient engagement strategy.